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Frequently Asked Questions

About MONTREDO

Who is Montredos?

Montredos is a Berlin-based online retailer of luxury and independent watches, trading since 2012 and trusted by more than 45,000 customers. We sell 100% authenticated new and Certified Pre-Owned timepieces, each backed by a manufacturer or Montredo warranty.

Where is Montredos based?

We are an online-only retailer headquartered in Berlin, Germany (MONTREDOS GmbH, Friedrichstraße 122/123, 10117 Berlin). We do not operate high-street stores; instead we ship worldwide with free, fully insured delivery.

WATCHES

Are your watches genuine?

Yes! MONTREDOS guarantees the sale of 100% genuine, brand watches. All new watches are delivered in the original packaging with all papers including the warranty card activated by our authorised dealer.

Are your watches new and unworn?

Yes! All our watches are brand new and unworn items, and come in the official box with all documents and user manuals. You will also receive the full manufacturer’s warranty.

Where will my watch come from?

We source watches globally. New watches come from authorised retailers and are delivered with the full manufacturer’s warranty. Certified Pre-Owned watches are sourced from trusted partners and private collectors. Every watch is fully authenticated before it reaches you.

Can I change the watch strap on my order?

We are afraid that we are unable to offer additional or alternative watch straps for our items, however once you receive your new timepiece, a local authorised dealer would be able to supply you with this.

Can I sell my watch to MONTREDOS?

Yes. We purchase selected timepieces. Just visit our Sell your watch page to submit the details of your watch, and our team will get back to you regarding a valuation.

Visit Sell your watch

What if I encounter a warranty issue with MONTREDOS order?

If you encounter a warranty issue with your timepiece, you can visit a local authorised dealer to have your watch inspected and repaired under the manufacturer’s warranty. Please remember to bring your warranty card so the inspection can take place. If you do not live near an authorised dealer, or your watch is out of warranty, please contact our Customer Service team.

Can I request links to be removed from the bracelet, prior to shipment?

You can certainly request to have your bracelet adjusted. Simply contact our Customer Service team with your order details and the number of links you’d like removed, and we’ll be happy to arrange it.

Buying with Confidence

Is it safe to buy a luxury watch online from MONTREDOS?

Yes. Every watch is 100% authenticated and personally checked before shipment, sent fully insured via DHL/FedEx with tracking, and backed by a manufacturer or Montredos warranty. We have served more than 45,000 customers since 2012, and every order includes a 14-day right of return.

Why buy from MONTREDOS rather than a boutique or the grey market?

You receive authenticated timepieces, new or Certified Pre-Owned, often below traditional retail prices, with transparent pricing, full warranty, insured worldwide shipping and a 14-day return period. Unlike unverified grey-market sellers, every watch is sourced from trusted partners and inspected in-house before it reaches you.

Do I have to register to place an order?

To ensure that all order updates are safely received, we ask all customers to register with MONTREDOS before an order is placed. All we need is your name, home address, email address, and a password of your choice. It then only takes a few simple steps for you to place your order, however please contact our Customer Service team should you have any questions regarding the registration or ordering process.

How can I contact MONTREDO?

Our Customer Service team will be happy to assist with any questions you may have about our products, your order, or any other queries you may have. Simply drop us a line at the following email address: info@montredos.com, and we will aim to get back to you as soon as possible.